Shipping policy
Shipping Policy
Last updated: August 9, 2026
Shipping Destinations
Cheriki Nails currently ships within Canada and to the United States.
Shipping Rates
Shipping rates are calculated at checkout based on the delivery destination, package details, and selected shipping service.
Free standard shipping is available on orders of CAD $50 or more after discounts and before taxes.
Available shipping methods, estimated delivery times, and final shipping charges will be displayed at checkout before payment.
Processing Times
Ready-to-ship orders are typically processed within 2–5 business days, excluding weekends and statutory holidays.
Custom orders may require approximately 3–4 weeks for production. The estimated processing time will be provided when the custom order is confirmed.
Processing time is separate from carrier delivery time. Orders may take longer to process during holidays, product launches, markets, promotions, or periods of high order volume.
Delivery Estimates
Estimated delivery times are displayed at checkout where available. These estimates are provided by the shipping carrier and are not guaranteed.
Delays may occur due to weather, customs, carrier disruptions, holidays, or other circumstances outside our reasonable control.
Tracking
When tracking is available, the tracking number and shipping updates will be added to the customer’s order status page after the order has been shipped.
Customers can view their order status by signing in to their customer account or by accessing the order status page using their order information.
Tracking information may take 24–48 hours to update after the carrier receives the package.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact us immediately at CherikiNails@outlook.com. We will try to update the address, but changes cannot be guaranteed once an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Lost or Delayed Packages
If tracking has not updated for an extended period or your package has not arrived within the estimated delivery timeframe, please contact the shipping carrier and email us at CherikiNails@outlook.com.
We will assist with reviewing the tracking information and submitting a carrier inquiry where appropriate. Carrier investigations and resolutions may require additional time.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
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Check your mailbox, parcel locker, lobby, delivery area, and surrounding property.
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Ask household members, neighbours, concierge staff, or building management.
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Contact the shipping carrier for additional delivery details.
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Email us if the package remains missing.
We will review the situation and assist where reasonably possible.
Damaged, Incomplete, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery.
Please include your order number, a brief description of the issue, and clear photos of the product and packaging.
Refer to our Return & Refund Policy for additional information.
International Duties and Taxes
Orders shipped outside Canada may be subject to customs duties, import taxes, or brokerage fees.
These charges are determined by the destination country and are the customer’s responsibility unless they were collected at checkout.
Local Pickup
Local pickup may be available in Toronto by prior arrangement.
Pickup instructions, location details, and available times will be provided after the order is confirmed. Please do not arrive for pickup until you have received confirmation that your order is ready.
Contact Us
For shipping questions, contact:
Cheriki Nails
CherikiNails@outlook.com